Thoughts and ideas on people and technology.
April 14, 2025
Most people would define “maintenance” as “fixing stuff that’s broken”. If you told them that that’s “repair” and that maintenance is different, they’d reply that you should get your head out of the dictionary and stop being so pedantic. After all, the difference is semantic at best and nobody cares! My argument is that you should care, and that the difference will save your household, your business, and your society.
I’ve gotten way ahead of myself. Let’s start with defining maintenance and repair so we can understand the differences. Repair, to borrow from above, is fixing stuff that’s broken. If your pencil snaps in half and you tape it back together, that’s repair. If you drive over a nail and the shop patches your tire, that’s repair. Maintenance is when you do work to prevent stuff from breaking. Trimming your fingernails prevents them from cracking or ripping.
When you define maintenance and describe examples out loud the benefits sound obvious. Yet we struggle with even the most basic maintenance items. This is because unlike with repair, maintenance requires a form of intentional advanced thinking similar to delayed gratification. If something is broken the need for repair is immediate and usually quite visible. Almost no thinking at all is needed to see that a tire is flat, but regularly cleaning your shower to avoid mold requires thinking about future effects. Some effects are even further removed; for example, changing your HVAC filters leads to higher air quality, which leads to fewer respiratory issues, which leads to better sleep, which leads to improved mood and productivity.
Reactive thinkers struggle deeply with the idea of maintenance. It’s a bit like the Marshmallow Test (see Which Disney Princess Are You (In The Workplace)?) except instead of a larger reward later, it’s less expense later. Putting off maintenance is not always due to high time preference though; sometimes there are monetary restrictions. Terry Pratchett has a wonderful example of this in his book “Men at Arms” where a character compares cheap boots that only last a short while to more expensive ones that last much longer. A poor person can’t afford the larger upfront cost of the ones that last longer, so they’re doomed to spend more money on several pairs of cheaper boots over the same time period.
One thing you can do is choose options that require less maintenance overall. “Low-maintenance” can be sought out in almost any category. Vehicles, appliances, technology, even friends! I would describe myself as a low-maintenance spouse. Our 2003 Toyota RAV4 is also low-maintenance. Our dog, on the other hand, is rather high-maintenance.
Want help picking out low-maintenance technology for your organization? You can find us as scalebright.ca.
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